At SafePoint Armory, your satisfaction matters to us. We want you to feel confident every time you shop with us — and if something isn’t right, we’re here to help make it right.

Because firearms, ammunition, and related products are subject to strict legal regulations, our returns and refund process includes some important conditions. Please read this policy carefully before placing your order.

30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible, items must meet the conditions outlined in this policy.

Returns submitted after the return window or that do not meet our eligibility conditions may be declined.

General Return Conditions

To qualify for a return, all items must:

  • Be in their original, unused, and undamaged condition
  • Be returned in their original packaging with all accessories, manuals, and documentation included
  • Include a copy of your order confirmation or receipt
  • Be accompanied by a valid government-issued photo ID

We reserve the right to refuse any return that does not meet these conditions.

Firearm Returns

Returning a firearm involves additional steps due to legal transfer and compliance requirements:

  • All firearm returns are subject to applicable local, national, and EU regulations
  • Firearms must be returned through a licensed dealer or authorized transfer point — they cannot simply be shipped back by post
  • The firearm must be in the same condition as when it was delivered, with no modifications or damage
  • All original documentation, including transfer paperwork, must accompany the return where neccessary.

Please contact our team before initiating a firearm return. We will guide you through the specific process and legal requirements for your location.

Ammunition Returns

Due to safety and regulatory concerns, ammunition returns are generally not accepted unless:

  • The ammunition was delivered damaged or defective
  • The incorrect caliber or product was shipped

If you receive damaged or incorrect ammunition, contact us within 2 days of delivery with photos of the product and packaging. We will arrange a replacement or refund.

Optics and Accessories Returns

Optics, gun parts, holsters, and other accessories may be returned within 30 days of delivery, provided they are:

  • In unused, undamaged condition
  • In their original packaging
  • Accompanied by all original accessories and documentation

Note: Optics that have been mounted, bore-sighted, or show signs of installation or use may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return:

  • Munition (unless damaged or incorrect, as described above)
  • Loaded or fired firearms
  • Firearms with aftermarket modifications
  • Custom or special-order items
  • Gift cards
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 2days of delivery
  2. Include your order number, clear photos of the damage or incorrect item, and a brief description of the issue
  3. Our team will review your claim and arrange a replacement, exchange, or refund

We may request that you hold onto the original packaging and damaged items until the claim is resolved.

How to Initiate a Return

To start a return:

  1. Contact our team via email at contact@safepointarmory.com.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return
  3. Our team will review your request and provide return instructions specific to your item type and location
  4. Do not send any item back without prior authorization — unauthorized returns may be refused

For firearm returns, our team will coordinate the legal transfer process and provide step-by-step guidance.

Refund Process

Once we receive and inspect your returned item:

  • Approved refunds will be processed to your original payment method within 5 business days]
  • Partial refunds may be issued if the item is returned damaged, used, or with missing components
  • Restocking fees may apply depending on the item type and condition
  • Shipping costs are generally non-refundable unless the return is due to our error

Please allow additional processing time for refunds on firearms, which may require legal verification before the refund is issued.

Exchanges

We do not currently offer direct exchanges. If you’d like a different product:

  1. Return your original item following the process above
  2. Place a new order for the desired product

This ensures your new item ships as quickly as possible without waiting for the return to be processed.

Return Shipping

  • Customer is responsible for return shipping costs unless the return is due to our error (e.g., we shipped the wrong or damaged item)
  • Firearms must be returned through a licensed carrier — our team will provide instructions
  • We recommend using a trackable, insured shipping method — SafePoint Armory is not responsible for items lost or damaged in transit

Canceled Orders

If you wish to cancel your order:

  • Kontaktieren Sie uns before the order ships — we will do our best to cancel it and issue a full refund
  • If the order has already shipped, you’ll need to follow the standard return process once you receive it
  • Firearms and restricted items that have already completed the legal transfer process may not be eligible for cancellation

Contact Us

If you have any questions about our returns and refund policy, or if you need help with a specific order, our team is ready to assist.

📧 Email: contact@safepointarmory.com
🌐 Website: safepointarmory.com

Important Compliance Notice

All firearm returns are subject to applicable local, national, and EU regulations. It is the customer’s responsibility to ensure compliance with all legal requirements when returning any restricted item. SafePoint Armory reserves the right to refuse any return that cannot be processed in full compliance with the law.

SafePoint Armory reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.